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Privacy at Cici

Privacy Policy

This policy explains what information Cici processes, why we use it, and the choices available to you.

Effective July 31, 2026

1. Who we are

Cici is an AI receptionist service provided by Elevated Apps ("Cici," "we," "us," or "our"). Questions about this policy can be sent to neil@coachcraft.ai.

2. Information we collect

  • Account information: email address, authentication identifiers, and basic account settings.
  • Business setup information: company name, description, website, greeting, services, language, voice choices, and other details you ask Cici to use.
  • Phone and call information: your assigned Cici number, caller phone numbers, call timestamps, duration, status, and captured message details, including call transcripts and summaries. If call recording is separately enabled, this also includes the recording.
  • Text-message information: phone numbers, message content, timestamps, delivery status, conversation history, and opt-out or help requests for messages sent or received through a Cici-managed business number.
  • Purchase information: product, entitlement, transaction, trial, renewal, and subscription-status identifiers. We do not receive your full payment-card number from Apple.
  • Technical information: app version, device and network diagnostics, security events, service logs, and—if you enable call alerts—an Apple Push Notification service device token needed to deliver those alerts.
  • Website advertising measurement: when advertising measurement is enabled on this public website, the Meta Pixel receives page-view events and clicks to the App Store or assisted setup. Meta may also receive browser, device, cookie, and network information as described in its Business Tools terms. We do not add account email, business setup details, call content, or a purchase value to these website events.

3. How we use information

We use information to:

  • create and secure your account;
  • provide your AI receptionist and assigned phone number;
  • answer calls using the business details you provide;
  • process call activity, send configured service-related post-call follow-ups, route incoming text replies, and let the business reply;
  • verify subscriptions, enforce plan limits, and restore purchases;
  • prevent abuse, troubleshoot issues, and improve reliability;
  • measure whether our own launch ads lead to App Store or assisted-setup interest when website advertising measurement is enabled; and
  • comply with law and enforce our terms.

4. Service providers and disclosures

We share information only as needed to run Cici, complete your requests, protect the service, or comply with law. Providers include:

  • Apple for App Store distribution and billing;
  • Apple Push Notification service to deliver call alerts you enable;
  • Adapty for subscription entitlement management;
  • Supabase for authentication, databases, and backend hosting;
  • Twilio and participating telecommunications carriersto supply and operate assigned business phone numbers and deliver calls and text messages;
  • Vapi and its configured voice, transcription, and AI providers to route and process receptionist calls;
  • Vercel to host this public website; and
  • Meta, only when website advertising measurement is configured, to process limited page-view and call-to-action events.

We do not sell personal information. Depending on where you live, using advertising measurement to improve our own ads may be treated as targeted advertising or sharing under applicable law.

We do not share mobile phone numbers, text-message originator opt-in data, or messaging consent with third parties or affiliates for their marketing or promotional purposes. We may share this information with communications providers and carriers only as needed to deliver the messaging service, maintain security, prevent abuse, or comply with law.

5. Callers, text messages, recording, and consent

Phone, transcription, and recording laws vary by location. Business customers are responsible for providing required notices and obtaining required consent before transcribing or recording calls. Cici includes an AI disclosure in the default greeting; customers must review and retain any additional notice their use requires. Do not configure Cici to collect passwords, payment-card numbers, government identifiers, medical information, or other sensitive data.

A caller who voluntarily calls a published Cici-managed business number may receive a service-related text follow-up about that call. A business may also configure Cici to ask the caller for verbal permission before sending the follow-up. Messages identify the business and Cici, are not a recurring marketing subscription, and may continue if the caller and business exchange replies. Message frequency varies. Message and data rates may apply. Reply STOP to stop messages from that number or HELP for help. Consent to receive text messages is not a condition of purchase.

6. Retention and deletion

We retain account and service information while your account is active and as reasonably needed to provide Cici, resolve disputes, prevent fraud, and meet legal obligations. You can initiate deletion directly from the profile sheet on the Home screen, or from the Cici Plus screen if you have not finished setup. Learn more on our account deletion page. Residual copies may remain temporarily in protected backups or where retention is legally required.

7. Security and international processing

We use administrative, technical, and organizational safeguards intended to protect information. No system is completely secure. Providers may process information in the United States or other countries where they operate, subject to their safeguards and applicable law.

8. Your choices

You may stop using Cici, manage your Apple subscription, change call-alert permission in iOS Settings, or delete your account. Disabling alerts stops future alert delivery; signing out or deleting your Cici account unregisters the app's current device token. To request access to or correction of your business information, or for privacy and deletion help, email neil@coachcraft.ai.

Website advertising measurement is disabled when it is not configured. When configured, this site also respects supported Global Privacy Control and Do Not Track browser signals by not loading the Meta Pixel. You can contact us to object to or opt out of advertising measurement.

9. Children and changes

Cici is a business service and is not directed to children under 18. We may update this policy as the service changes. We will update the effective date and provide additional notice when required.